Quality Policy

The Quality Policy of DELTA TRADE is defined by its commitment to the trading of telecommunications equipment and components, as well as the repair of telecommunications equipment, always in accordance with customer requirements, market conditions and competition, applicable legislation, modern know-how, operational control capabilities, and other factors related to the company’s business position in both the Greek and international markets.

The Company’s strategic direction has been designed with the following objectives:

• Prompt and effective customer service
• Assurance of high-quality and innovative products
• Continuous development of the company through the utilization of cutting-edge technologies
• Strengthening the company’s position as a leading commercial partner in the Shipping and Industrial sectors

More specifically, the individual Quality Objectives of DELTA TRADE are:

• Continuous improvement of its business performance
• Ongoing development of its human resources
• Maximization of customer satisfaction

The above objectives are achieved through:

• Staffing the company with highly trained and qualified personnel
• Selection of reliable external providers
• Provision of high-level products and services
• Consistency and reliability in meeting requirements and achieving customer satisfaction
• Recording and reduction of any non-conformities, aiming at the continuous improvement of the quality of products and services offered
• Continuous improvement of the Quality Management System
• Ongoing efforts to standardize products and services in a way that promotes and ensures friendly and efficient service, while fostering strong and harmonious relationships with customers, external providers, and all interested parties

DELTA TRADE’s approach to quality is expressed through its Quality Management System, which complies with the internationally recognized standard EN ISO 9001:2015.

The Company’s Management is committed to ensuring that:

• The Quality Policy is communicated, understood by all personnel, and made available to interested parties
• The policy is regularly reviewed for its continued suitability
• All necessary resources are provided for the continuous and uninterrupted operation and improvement of the system

Finally, the Company’s Management is committed to complying with all applicable laws and regulations related to its operation and the services it provides.

The Administrator
MR. VASILIOS ATHANASIADIS